Return and Refund Policy

At ayusvedawellness.com, we prioritize the quality and safety of our products. Due to the nature of our herbal supplements and personal care items, we have a strict no-return policy with specific exceptions.

1. Non-Returnable Items

All products sold by ayusvedawellness.com are non-returnable, with the exception of incorrectly delivered items.

2. Wrong Product Received

• If you receive a product that does not match your order, you are eligible for a return. To initiate the return process, you must provide video proof of unboxing the package.
• Please contact our customer service team immediately at ayusveda.in@gmail.com or +91 9947117511. with the video proof, and we will guide you through the return process.
• Once we receive the returned product, we will either ship the correct item or issue a refund, based on your preference.

3. Order Refusal

If you wish to refuse an order at the time of delivery, please inform the courier. The package will be returned to us, and we will process a refund or issue store credit once we receive the package.

4. Refund Policy

• Refunds are only applicable for orders that are refused at delivery or for products that were incorrectly delivered.
• Refunds will be processed within 7-10 business days after we receive the returned product.
• Refunds will be issued to your original payment method or as store credit, as per your preference.

5. How to Initiate a Return

• To initiate a return for a wrongly delivered product, please contact us at [Email Address] or [Phone Number] with your order details and the unboxing video proof.
• Our customer service team will guide you through the return process and provide you with the necessary instructions.

6. Shipping Costs

• Ayusvedawellness.com will bear the shipping costs for returns of incorrectly delivered products.
• If the return is due to a customer's refusal to accept the delivery, the customer will be responsible for the shipping costs.

7. Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to us at ayusveda.in@gmail.com or +91 9947117511.